PBM Quality · lots, complaints and recalls
Lot tracking, customer complaints, supplier and co-manufacturer documents, state registrations and recalls in one place, tied to the same items, distributors and stores as the rest of PBM. Built for pet food, treats, feed, supplements and anything else a regulator cares about.
What it covers
Lot, best-by date, plant and co-manufacturer for every run. Shipments from your warehouse or 3PL show which distributors got each lot, and sales data shows which stores.
A complaint form for your website and a QR code for the package. Reports are tied to the lot, sorted, assigned and followed to a close.
Complaints by item, lot, plant and reason, with alerts when one starts to climb.
Certificates of analysis, audits, insurance and certifications from suppliers and co-manufacturers, with expiry reminders.
State feed and product registrations, fees and renewal dates, shown on each item in PBM Catalog.
The complaint, lot and distribution history a regulator, buyer or insurer asks for, in one export.
If a lot has to come back
Pick the lot. PBM shows every distributor, warehouse and store that received it, and how much is likely still on the shelf.
Notices go to distributors, to stores through PBM Connect and the store portal, and to your reps in PBM Field.
See who confirmed, who pulled product and how many units came back, store by store.
A public notice page and the words for stores to post, made by PBM Studio.
Run a mock recall once a year so the real one is not the first time.
Pricing
Founding prices per month, billed yearly (2 months free), plus a one-time setup.
| Plan | Active SKUs | Per month | One-time setup |
|---|---|---|---|
| Starter | Up to 250 | $249 | $1,000 |
| Growth | Up to 1,000 | $499 | $2,000 |
| Pro | Up to 5,000 | $833 | $3,500 |
| Enterprise | Over 5,000 | Quoted | Quoted |
Monthly billing: $299, $599 and $999. Recall notices to every distributor, store and rep are included on every plan. PBM Quality helps you keep records and reach partners fast; it does not replace your own food safety plan or legal advice.